Frequently Asked Questions

What's the difference between the two Na Pali catamaran sailing tours?

Both tours check in at and return to the same port, and they both travel the same route along Na Pali coast. However, the two tours set sail at different times and offer different meals. The morning tour includes snorkeling (conditions permitting), whereas the afternoon tour does not.

Our Star Na Pali Snorkel BBQ Sail is a 5 ½ hour snorkeling adventure that sets sail in the morning on one of our 65' Star luxury catamaran sailing yachts. Your personal chef will cook you a hot BBQ lunch on board consisting of a hamburger, cheeseburger, grilled chicken breast sandwich, or black bean vegetarian burger, along with homemade coleslaw, baked beans, and freshly baked cookies. It's an amazing Na Pali sightseeing and snorkeling experience!

The Star Na Pali Dinner Sunset Sail is a 4-4 ½ hour sightseeing tour that sets sail in the afternoon on one of our 65' Star luxury catamaran sailing yachts. Your personal chef will cook you a filet mignon and jumbo shrimp dinner, along with a fresh salad, roasted potatoes, seasonal grilled vegetables, and a key lime cheesecake for dessert. Experience the stunning Na Pali coast, enjoy a freshly prepared dinner, and finish up by viewing a gorgeous sunset!

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What's the difference between the catamarans and the rafts?

The catamarans are larger (65') and more stable in the water than the rafts. You can walk around on the catamarans and have access to restrooms, and shade. Our friendly and professional crew serves drinks and meals aboard all catamaran tours.

The rafts are smaller (24'), faster, and allow you to explore the sea caves and on some tours even land on a beach. You cannot walk around on the rafts, and they are bouncy, wet and wild adventures without restrooms or shade onboard. The vessel is a rigid hull inflatable raft, and passengers sit side-saddle on the inflated sides of the raft. Rafts have three high-back seats at the rear of the boat used as relief seating on a rotating basis. Passengers are not guaranteed a relief seat for the entire raft trip and should consider a catamaran tour if more supportive seating is needed.

Restrooms are available at both our catamaran and raft harbors, as well as during the beach landing portion on selected raft tours. Rafting tours offer "swim stops" upon request.

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What is the difference between the various rafting tours?

Many of our tours are only available at certain times of the year due to our seasonal weather conditions and the migratory patterns of our wildlife. Many of these tours also vary with regard to possible destinations, check-in times, durations, food options, and the inclusion of snorkeling, beach landing, and cave viewing opportunities. Please note: Snorkeling, cave access, and beach landings are all weather and ocean condition dependent activities, and as such they are conditions permitting and are not guaranteed.

Year Round Raft Tour
Na Pali Cave & Snorkel – Morning – Available all year, this tour has a check-in time of 7:30 am. It goes to the Na Pali Coast, lasts for 4 hours, and includes snorkeling and cave access (both conditions permitting). This trip does not include a beach landing. Snacks and beverages will be provided.

Seasonal Raft Tours - Spring
Na Pali Cave & Snorkel - Afternoon - Available in the spring and fall (April through mid-May and mid-September through December), this tour has a check-in time of 12:30 pm. It goes to the Na Pali Coast, lasts for 4 hours, and includes snorkeling and cave access (both conditions permitting). This trip does not include a beach landing. Snacks and beverages will be provided.

Na Pali Cave Expedition - Available in the fall, winter, and spring (mid-September through mid-May), this tour has a check-in time of 9:30 am. It goes to the Na Pali Coast, lasts 6 hours, and includes snorkeling, cave access, and a beach landing (all conditions permitting). A picnic lunch and beverages will be provided.

Seasonal Raft Tours - Summer
Na Pali Cave & Beach Landing - Morning - Available in the summer (mid-May through mid-September), this tour has a check-in time of 9:30 am. It goes to the Na Pali Coast, lasts 6 hours, includes snorkeling and cave access (both conditions permitting), and includes a beach landing as well. A hot meal and beverages will be provided.

Na Pali Cave & Beach Landing - Afternoon - Available in the summer (mid-May through mid-September), this tour has a check-in time of 12:30 pm. It goes to the Na Pali Coast, lasts 6 hours, includes snorkeling and cave access (both conditions permitting), and includes a beach landing as well. A hot meal and beverages will be provided.

Na Pali Raft Cave Patrol - Available in the summer (mid-May through mid-September), this tour has a check-in time of 6 am. It goes to the Na Pali Coast, lasts 3 hours, and includes cave access (both conditions permitting). This trip does not include snorkeling or a beach landing. Snacks and beverages will be provided.

Seasonal Raft Tours - Fall
Na Pali Cave & Snorkel - Afternoon - Available in the spring and fall (April through mid-May and mid-September through December), this tour has a check-in time of 12:30 pm. It goes to the Na Pali Coast, lasts for 4 hours, and includes snorkeling and cave access (both conditions permitting). This trip does not include a beach landing. Snacks and beverages will be provided.

Na Pali Cave Expedition - Available in the fall, winter, and spring (mid-September through mid-May), this tour has a check-in time of 9:30 am. It goes to the Na Pali Coast, lasts 6 hours, and includes snorkeling, cave access, and a beach landing (all conditions permitting). A picnic lunch and beverages will be provided.

Seasonal Raft Tours - Winter
Na Pali Cave Expedition - Available in the fall, winter, and spring (mid-September through mid-May), this tour has a check-in time of 9:30 am. It goes to the Na Pali Coast, lasts 6 hours, and includes snorkeling, cave access, and a beach landing (all conditions permitting). A picnic lunch and beverages will be provided.

Whale Watch - Available in the winter (January through March), this tour has a check-in time of 7 am, 12 pm, or 2:30 pm. It goes to the west or south side of Kauai, lasts 2 hours, and includes extensive whale watching opportunities. This trip does not include the Na Pali Coast, snorkeling, cave access, or a beach landing. Beverages will be provided.

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How many people can the rafts and catamarans hold?

Each 24' rigid hull raft accommodates up to 14 passengers, and each 65' Star Yacht accommodates up to 49 passengers.

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Is one type of boat calmer than the others?

The catamarans feel more stable in the water and offer a smoother, calmer ride. The rafts are bouncy, wet, and fast, offering a much more exhilarating experience.

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What is a ride on the raft like?

Our raft tours are great if you are interested in a smaller, more adventurous boat tour that goes fast and gets everyone wet. The raft tours are much more physically strenuous than our catamaran tours and can be quite bumpy. You must be able to comply with our medical restrictions (see below) to join us on this tour.

RAFT MEDICAL RESTRICTIONS: Due to the nature of the ride we are unable to accommodate children under 6 years old, pregnant passengers, or anyone with past or present injuries to their head, neck, back, shoulders, hips, knees, feet, hands, or other joints, as well as any other conditions that might be aggravated by a fast and bumpy ride. This includes but is not limited to herniated discs or other disc issues, spinal fusions, and fractures.

All raft passengers who participate in the snorkeling portion of the tour must be physically able to climb a small ladder to reboard the boat after they swim or snorkel.

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Do we get to sail?

Yes, we love to sail! While we do need to use the motors to get to and from the Na Pali Coast, there are frequently great sailing conditions on the Na Pali Coast itself, providing a great opportunity to go for a lovely sail.

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How far up the coast do we go?

We go up the Na Pali Coast as far as conditions permit. Generally, our turnaround point is the caves at Ho'olulu.

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Do your trips go to the island of Niihau?

No. The crossing to Niihau is extremely rough on many days throughout the year. We do not feel the weather is consistent enough to provide comfortable, enjoyable trips to this location.

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Does your company drop off or pick up passengers along the Na Pali Coast?

No. It is illegal for commercial boat companies to drop off or pick up people along the Na Pali Coast, so we DO NOT drop off or pick up passengers at this location.

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Do we stop at a beach?

Our catamaran tours are unable to land on a beach due to their size. When ocean and weather conditions permit, our Na Pali Cave and Beach Landing tours and Na Pali Cave Expedition will land on the beach at Nu'alolo Kai for lunch and snorkeling.

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Do you run tours every day/are you open every day?

We run tours every day with the exception of December 25th, Christmas Day.

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What is the dress code for the dinner sails?

The dress code is casual and comfortable. We recommend bringing a light jacket or a sweater to protect against the evening chill.

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Are children allowed on the tours? What are the age limits for children for each tour?

Absolutely! We welcome children on all of our tours. Children must be at least 3 years old for our catamaran tours, and at least 6 years old for our rafting tours.

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When do you take payment?

We take payment at the time of booking.

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Is your trip price all inclusive?

The price of your trip includes everything except gratuity.

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What is the cancellation/change policy for your tours?

Catamaran Tours:
For groups of 1-9, receive a full refund when you contact us at least 24 hours prior to your tour.
For groups of 10+, receive a full refund when you contact us at least 72 hours prior to your tour.

Raft Tours
For groups of 1-7, receive a full refund when you contact us at least 24 hours prior to your tour.
For groups of 8+, receive a full refund when you contact us at least 72 hours prior to your tour.

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Is there a safe, dry place to keep my stuff?

There is a large shelf available for your belongings in the dry, covered cabin area on our catamarans. Dry bags are provided on our rafting tours.

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Will I get wet?

There is always a chance of getting splashed when out on the water, so we recommend bringing a towel on all of our tours. Please ask your captain for recommendations on the best places to stay dry on our catamaran tours if this is a concern. There are no guaranteed dry spots on our rafts, but our rafts do carry rain gear that can be provided in the event of a rain shower.

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Can we smoke or vape on the boat?

No smoking or vaping is allowed on any of our vessels as well as the docks.

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Will I have service on my phone while on the tour?

On our Na Pali catamaran tours, cell phone service is available for approximately the first and last hour of the trip. Due to the wet and adventurous ride on our raft tours, we recommend storing your cell phone in the provided dry bags. Your phone can be accessed for photo stops during your tour - just ask your captain!

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Will there be shade on board?

There is a large covered cabin area with plenty of shade on our catamarans. There is no shade on the rafts.

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Can I wear shoes on board?

For your safety, we do not recommend wearing shoes on board unless you have a medical condition requiring it. Please inform your captain during the boarding process if you need to wear your shoes onboard

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Are there life vests on board? Child size life vests?

All of our vessels are equipped with Coast Guard approved adult and child sized life vests. Our catamarans also offer child sized flotation vests that are more comfortable to wear if you would like your child to wear one during the trip or while snorkeling.

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Do we have to wear life vests?

Passengers who cannot swim are required by the Coast Guard to wear life vests while aboard our rafts. Life vests are available but are not required to be worn by non-swimmers aboard our catamaran tours.

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What should I bring?

If you are on our morning catamaran snorkel tours, we recommend bringing towels, sunglasses, sunscreen, a camera, swimwear, and any medications you may need. Wearing your swimwear underneath a comfortable set of clothes is the easiest way.

If you are on our raft tours, we recommend bringing towels, sunglasses, sunscreen, a camera, swimwear, and any medications you may need. Please wear your swimwear underneath a comfortable set of clothes, as there is nowhere to change on the raft.

If you are on our sunset catamaran tours, please dress casually and comfortably, bring a towel, camera, a light jacket or sweater, sunscreen, sunglasses, and any medications you may need.

All cameras brought on board are at your own discretion - please be aware they may get splashed.

Passengers consuming alcohol must be of legal age and must have a valid ID with them.

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Can I bring a drone?

No. For safety reasons, we cannot allow passengers to launch and land drones on our vessels. Drones are also not allowed on the beach landing portion of our raft tours as it is against the park rules of the State of Hawaii.

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Can I bring a camera?

You may bring a camera on board at your own risk.

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Do we need to bring cash on board?

It is not necessary to bring cash on board unless you wish to leave a gratuity, as the trip is all inclusive.

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Do we need to bring our own towels?

Yes.

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Can we bring a bag on board?

Yes.

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Do I need sunscreen? Can I bring spray sunscreen?

We highly recommend that you bring and wear reef-safe sunscreen on our tours, however we strongly discourage spray sunscreen on board any of our vessels as it can make the surfaces of the boats slippery and dangerous.

Reef-safe sunscreen (required by law in Hawaii) is available for sale in our office as well as at many other convenient locations.

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We are celebrating a birthday/special occasion - can I bring cake, champagne, cupcakes, etc. on board?

Unfortunately not, but feel free to let your Captain know about your special occasion so that they can make an announcement during the tour!

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Where are the check-in locations for your tours?

Capt Andy's Office
4353 Waialo Road #1A
Eleele, HI 96705

Kikiaola Small Boat Harbor
Kekaha, HI 96752

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Is there parking at the harbor?

Yes! There is plenty of free parking at both of our harbors:

CATAMARANS
Please park anywhere in the large gravel lot located between our Port Allen office and the harbor.
4353 Waialo Road #1A
Eleele, HI 96705

RAFTS
Please park by the palm trees next to the pavilion at Kikiaola small boat harbor.
Kikiaola Small Boat Harbor
Kekaha, HI 96752

driving, parking

Is it safe to leave my valuables in my rental car?

We do not recommend leaving valuables in your rental car at any time.

directions

How long does it take to get to your harbor from the North Shore (Hanalei)?

From the North Shore (Anahola to Haena) to Port Allen Harbor (Eleele), it takes about 1 hour and 45 minutes.

From the North Shore to Kikiaola Small Boat Harbor (Kekaha), it takes about 2 hours.

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From South Shore (Poipu)?

From the South Shore to Port Allen (Eleele) it's about a 30 minute drive. From the South Shore to Kikiaola Small Boat Harbor (Kekaha) it's about 45 minutes.

driving, parking, directions, map

West Side (Kekaha, Waimea)?

From the West Side to Port Allen it's about 20 minutes. From the West Side to Kikiaola Small Boat Harbor, it's about 5-10 minutes.

driving, parking, directions, map

East Side (Kapaa, Wailua)?

From the East Side to Port Allen it's about one hour. From the East Side to the Kikiaola Small Boat Harbor (Kekaha) it's about one hour and fifteen minutes.

driving, parking, directions, map

Do you provide shuttle service (pick ups/drop offs) from our hotel?

We do not provide shuttle service. You will need to find your own transportation to and from the harbor.

driving, parking, pick-ups, drop-offs, bus

Do we have to bring our own snorkel gear?

No. We provide top of the line snorkel gear on all of our snorkel tours. If you would like to bring your own snorkel gear please feel free to do so. Please note that we do not allow the use of full face snorkeling masks on our tours.

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What kind of snorkel gear is used on board?

We use top of the line gear on all snorkeling tours. Our catamaran tours use Sea Sports Frameless Tropic Silicone Dive masks, Aqualung Impulse 2 snorkels, and Aqualung fins.

Our rafting tours use Cressi Focus masks and Cressi Super Nova Dry snorkels.

snorkel

Can I use a full face snorkeling mask?

No, we do not allow the use of full face snorkeling masks on our tours because full face snorkeling masks have several safety concerns.

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Do you provide prescription masks on board?

Yes, we do have prescription lens snorkel masks available in 3, 3.5, and 4. Please let our office staff know you would like a prescription mask when you check in for your tour and inform your captain as you board the vessel.

snorkel

What's the temperature of the water?

The average temperature of the water varies from 72 degrees in the winter months to 82 degrees in the summer months.

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Do we need wetsuits or rash guards?

You don't need them, but if you prefer a little extra warmth in the water, you may want to bring a rash guard or wetsuit with you. We do not provide these items on the tours.

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How long is the snorkel portion of the tour?

Aboard our morning catamaran snorkeling tours, the snorkeling portion of the trip lasts about 45 minutes to an hour. Snorkeling lasts about 30 to 40 minutes on our raft adventures that offer snorkeling. Your captain will determine the best spot to snorkel for the day based on weather conditions, so our snorkel spots can vary. We do not guarantee snorkeling as this activity is weather conditions permitting only.

snorkel

How deep is the water where we snorkel?

The water is generally about 15 feet deep at our snorkel spots.

snorkel

I'm not an experienced snorkeler/swimmer. Do you provide instructions and assistance in the water?

We do provide instruction on how to snorkel and how to use our snorkel gear. We also provide snorkel vests, which aid in flotation, and there will be one of our crew members in the water with you at all times.

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I can't swim-can I still go on the tour?

Yes, you can still enjoy our tours even if you don't know how to swim. Passengers who cannot swim are required by the Coast Guard to wear life vests while aboard our rafts. Life vests are available, but not required to be worn aboard our catamaran tours.

snorkel

I can't swim-can I snorkel?

No. You must know how to swim if you wish to go snorkeling.

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Do the raft tours go into the caves?

When conditions permit safe entry, all of our raft excursions except our Whale Watch tour will explore the sea caves.

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Do the catamarans go into the caves?

No. The catamarans can get close, but they are too large to actually enter the sea caves.

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Are there better times of day to enter the caves?

No. The caves are affected by ground swells, and in most cases, the size of the swells is not related to the time of day.

raft, caves, sea caves

Can rafts always get into the caves?

No. In the summer months, it is usually possible to enter the caves. In the winter months, conditions tend to be rougher, so it is less likely that you will be able to explore all of the caves. Your captain will determine if it is safe to enter the caves on your tour.

raft, caves, sea caves

Are there waterfalls inside the caves or over any cave entrances?

Yes. You may be lucky enough to drive through a waterfall in a cave, soaking everyone on board!

raft, caves, sea caves

Are there caves all along the coast? How many can the rafts enter if weather conditions permit?

There are 5 main caves: Waianapanapa (a.k.a. Fertility Waterfall Cave), Koa Mano (a.k.a. Open Ceiling Cave), Na Kalo Wai (a.k.a. Garage Door Cave), Waiahuakua (a.k.a. Two Door Cave), and Waiwaipuhi (a.k.a. Pirates Cave).

raft, caves, sea caves

Can we swim in the caves?

The caves have become very popular, and all kinds of boats utilize this area. For your safety we do not allow swimming inside the caves.

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Are the caves dark inside?

Yes. Depending on how far into the cave we are able to explore, they can get quite dark.

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Is there marine life inside the caves?

Yes. We have seen monk seals, turtles, fish, and even sharks inside the caves.

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Are there times we do not get to all of the caves?

Ideally, we try to show you the entire coast, and you can see all the caves on a normal day. If conditions get too rough, we may turn early and not make it to the last two caves.

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Are we guaranteed to see dolphins?

No. Since they are wild animals, we cannot guarantee this.

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When are dolphins most common/what is the best tour to see the dolphins?

Our morning snorkel tours are your best chance to see the dolphins.

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Can we swim with the dolphins?

No.

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Will we see turtles?

We often see turtles throughout the day, but we cannot guarantee them since they are wild animals.

sealife, marine life

Can we swim with the turtles?

If you see a turtle while you are snorkeling, you may respectfully swim with it. Please do not touch or otherwise harass the turtles!

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Will we see whales/when is whale season?

We do our best to find whales on our tours, but as they are wild animals, we cannot guarantee whale sightings. Whale season on Kauai runs from December through March, with the most sightings usually occurring in January and February.

sealife, marine life

What kind of sea life might we see?

You might see turtles, flying fish, spinner dolphins, bottlenose dolphins, Hawaiian monk seals, manta rays, tropical seabirds, tropical fish, and even humpback whales (in season)!

sealife, marine life

Do you offer vegetarian/vegan/gluten free options?

Yes! Please call our office to inquire which trip/menu would work best for you, and be sure to inform us of any dietary restrictions, requests, or food allergies at least 24 hours prior to your tour.

sealife, marine life

What time is lunch/dinner served?

On the catamarans, lunch is typically served around 11:30 a.m., and dinner is typically served around 2 ½ - 3 hours after departure. Serving times for lunch on the rafts vary.

sealife, marine life

What time does the bar open?

The bar will open approximately halfway through our catamaran tours. We do not serve alcohol on the raft tours. Passengers consuming alcohol must be of legal age and must have a valid ID with them.

sealife, marine life

What kind of beer do you serve? What kind of wine do you serve?

We only serve alcohol on our catamaran tours. If you are going to consume alcohol you must be of legal age and have a valid ID with you. The beers available are Stella Artois and Kona Brewing Company's Longboard Lager. Our Wine list consists of Pinot Grigio, Chardonnay, Pinot Noir, Cabernet, and Malbec.

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Can I bring snacks on board?

You may bring snacks and nonalcoholic drinks on board.

sealife, marine life

Can we bring alcoholic beverages on board?

We do not allow passengers to bring alcohol on board.

sealife, marine life

What happens if the weather is bad?

Our Captains thoroughly evaluate ocean and weather conditions before each tour. If they determine the ocean or weather to be hazardous and cancel the tour, we will contact you as soon as possible to offer a full refund or the option to reschedule. It is important for you to leave us a good contact number or email so that we can contact you if such a situation were to arise.

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What happens if it is raining all day?

Our captains thoroughly evaluate weather conditions before each tour and determine the tour status based on these reports. We often have localized passing showers, so while it may seem like poor weather where you are staying, this may not actually impact our trip in any way. Trust your captain!

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When is your winter season?

Our winter is mid-September through mid-May.

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What's the weather like in the winter?

At times it can be rough, with strong winds, rain, and large surf in the winter. At other times, we have wonderful weather, with little to no surf, calm winds, and beautiful sunshine. Each year is different, and conditions change frequently throughout our winter months. Our captains do a great job of monitoring the weather to ensure each trip will be comfortable and fun.

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Are pregnant women allowed?

We allow pregnant women on our catamaran tours who are less than 26 weeks along. No pregnant women are permitted on our rafting tours.

medical, health, well being, pregnancy

Will I get seasick?

Each person is different, and we cannot predict if you will become seasick or not. Chances of getting seasick are higher if you are prone to motion sickness such as car sickness or airsickness. When in doubt, we strongly recommend you take preventative measures!

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What can I do to prevent seasickness?

Take a seasickness preventative beforehand. While on the boat, make sure to have access to fresh air, and make sure you can see the horizon at all times. Avoid the cabin area and restrooms if you are feeling ill. Please inform your captain and crew if you are feeling ill so that they can assist you.

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Do you sell seasickness preventatives?

Yes. We sell ginger products, Bonine (similar to Dramamine), and SeaBands (acupressure wristbands) in our office.

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What's the best seasickness prevention?

There is no preventative scientifically proven to be better than any other, but our captains personally recommend taking Bonine or Dramamine. Ask your doctor what is best for you.

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Do you sell seasickness preventatives on board?

No.

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I use a wheelchair, cane, crutches, or a walker. Am I able to use these on a tour?

No. Safety is our top priority at Capt Andy's. We want your experience to be comfortable, memorable, and of course fun! Choosing a tour that matches your physical ability is essential to creating an enjoyable and safe experience.

Your captain will make the final determination with regard to whether it is safe for you to board the vessel and join the tour.

Our high-adrenaline rafting tours offer no shade or restrooms, and the ride is fast, bumpy, and at times physically demanding. Boarding our rafts requires stepping down from the dock approximately two feet onto the inflated side of the raft. Passengers sit on the sides of the raft, hold on tight to a rope while underway, and must be able to climb a small ladder to reboard the raft after swimming or snorkeling. We are unable to accommodate passengers who require the use of a wheelchair, cane, crutches, walker, or other assistive device aboard our rafting tours due to their strenuous nature.

When boarding the catamarans, all passengers will need to walk down to the boats as a group, approximately 0.25 miles from the office to the dock. Walking on our pitching and rolling boat decks during the tour can also be considerably more challenging than walking on land, and the decks are not suitable surfaces for assistive walking devices. Should you choose to join a catamaran tour, your assistive walking devices will be stored safely and securely on the dock during the tour. We ask passengers with reduced mobility to remain seated while the boat is underway, and to please be aware that the restrooms are located on a lower deck at the bottom of a ladder.

Choose a tour that is right for you, and have FUN!

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Are you able to accommodate passengers that require oxygen tanks?

Passengers who require the use of an oxygen tank should not participate in our adventures.

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I require an insulin pump - are these OK to bring on board?

Passengers who use insulin pumps must bring an alternate method to administer insulin on their tour in case of a malfunction. While along the Na Pali coast we will be two hours from medical assistance, should the need arise. Notify the office prior to your tour so we can inform your captain and crew.

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Are pacemakers allowed on your tours?

Due to the remote location of our tours, pacemakers are not allowed.

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What is the distance between Nawiliwili Harbor and Port Allen?

18 miles each way / driving time approximately 30 to 45 minutes.

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What is the distance between Nawiliwili Harbor and Kikiaola Small Boat Harbor?

26 miles each way / driving time approximately 45 to 55 minutes.

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Does Captain Andy's provide ground transportation to and from Nawiliwili Harbor and Port Allen or Kikiaola Small Boat Harbor?

No. Passengers must arrange their own ground transportation. We recommend a rental car, taxi, Uber/Lift, or rental via an app called Turo.

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What are the best tour options for NCL Pride of America Cruise Ship Passengers?

Our Star Dinner Sunset Sail is typically the best option for cruise ship passengers. However, other tours might be possible depending on your Kauai arrival and departure times. Call our friendly office staff for advice!

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Can't find an answer to your question?

by live chat or call (808) 335-6833 daily from 8 a.m. - 3 p.m. HST.

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